Terms of Service.

01Who we are

These Terms of Service ("Terms") are a binding agreement between you and Granviex, LLC, a Florida limited liability company doing business as "KaleWay" (referred to in these Terms as "KaleWay," "we," "us," or "our"). When these Terms refer to "you" or "your," they mean the person using KaleWay.

Our mailing address: 4700 NW Boca Raton Blvd #202, Boca Raton, FL 33431, United States. Contact: support@kaleway.com.

02Accepting these Terms

By creating a KaleWay account, downloading our app, or using our services in any way, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy, AI Privacy Notice, Consumer Health Data Privacy Notice, and Medical Disclaimer.

If you do not agree, do not use KaleWay.

03Eligibility

You may use KaleWay only if all of the following are true:

• You are at least 17 years old.
• You can form a legally binding contract under applicable law.
• You are not barred from using KaleWay under U.S. or other applicable law (for example, you are not on a sanctions list).
• You have not previously had your KaleWay account terminated by us.

If you are using KaleWay on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

KaleWay is currently designed for users in the United States. Some features (for example, calorie calculations using U.S. dietary guidelines, English-language KaleAI conversations) are tuned for the U.S. market. You may use KaleWay from other regions, but we make no commitment that the app is appropriate for your region's legal or health context.

04The KaleWay account

To use most features, you create an account with an email address and password (or by using Sign in with Apple). You agree:

• To provide accurate and complete information at signup, including accurate information about your weight, age, dietary restrictions, and health conditions
• To keep your information current — particularly health information that affects how the app personalizes your experience
• To keep your password confidential and not share your account with anyone
• To notify us immediately at support@kaleway.com if you believe your account has been accessed without your authorization

You are responsible for all activity on your account.

You may close your account at any time through the Profile → Delete My Account option in the app, or by writing to support@kaleway.com. When you close your account, your data is handled as described in our Privacy Policy.

05Subscriptions, trials, and payment

5.1 The KaleWay subscription

KaleWay is a paid subscription service. We offer two tiers, both of which unlock the same single entitlement (Kaleway Pro):

• Monthly — recurring subscription, billed every month
• Yearly — recurring subscription, billed once per year (typically at a discount compared to twelve monthly payments). First-time users may be eligible for an optional 3-day free trial — see Section 5.2

Specific pricing is shown in the app at the time of purchase. Pricing may differ by region (App Store and Google Play handle local pricing). We periodically test different price points; the price you see at purchase is the price you pay.

5.2 Free trial

We currently offer a 3-day free trial on the Yearly plan for first-time users. During the trial, you have access to the same features as a paid subscriber. Billing begins at the end of the trial unless you cancel before it ends. The Monthly plan is not eligible for a free trial.

The exact terms of the trial — including its duration, what's included, and when billing begins — are shown in the app at the time you start the trial. We will tell you when your trial is approaching its end.

You can cancel during the trial at no cost through Apple's App Store or Google Play settings.

5.3 Auto-renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual) unless canceled. The price of the next billing period is the same as the current period unless we have notified you of a price change.

You will be charged through your Apple ID or Google account at the start of each new period.

5.4 Cancellation

You can cancel your subscription at any time:

• iOS / iPadOS users: Settings → [your name] → Subscriptions → KaleWay → Cancel Subscription
• Android users: Google Play → Profile → Subscriptions → KaleWay → Cancel

Cancellation takes effect at the end of your current billing period. You retain access to KaleWay through the end of that period.

We cannot cancel your subscription for you. Apple and Google control subscription billing. If you ask us to cancel, we will direct you to the right place — but only you (through Apple or Google) can complete the cancellation.

5.5 Refunds

Subscription purchases are generally final, but Apple and Google have their own refund policies that may apply. If you believe you are entitled to a refund:

• For App Store purchases, request a refund directly from Apple (reportaproblem.apple.com)
• For Google Play purchases, request a refund through Google Play

We do not process refunds directly because we do not handle the original payment.

5.6 Price changes

We may change the price of subscriptions in the future. If we do, we will notify you at least 30 days before the change takes effect. The new price will apply at your next renewal — you can cancel before then if you do not agree with the change.

06The license we grant you

When you have an active subscription (or trial), we grant you a personal, non-exclusive, non-transferable, revocable license to use KaleWay for your personal, non-commercial use, on devices you own or control, in accordance with these Terms.

This license includes:

• Downloading and using the KaleWay app
• Accessing personalized content created for your account by KaleAI
• Using KaleWay's features as they are designed

This license does not include:

• Sharing, reselling, sublicensing, or transferring the app to anyone else
• Reverse engineering, decompiling, or attempting to extract our source code
• Using KaleWay or any of its content in another product or service (for example, you may not feed KaleAI's responses into another AI to train a competing model)
• Using automated tools, scrapers, or bots to interact with KaleWay
• Creating derivative works based on KaleWay's content
• Using KaleWay for commercial purposes (for example, you may not use KaleAI as a coaching tool you charge clients for)

If you violate this license, your access may be terminated.

07KaleAI and AI-generated content

KaleWay uses AI features powered by Anthropic's Claude. Our AI Privacy Notice describes in detail how data flows to and from Anthropic, what's sent, and how to revoke consent.

When you accept these Terms, you accept the following about AI features:

• AI-generated content (KaleAI's responses, AI-generated meal plans, AI-generated Trap Cards, AI-personalized Mind Moments) is generated by software and may sometimes be inaccurate, incomplete, or unexpected
• KaleAI is not a licensed medical provider, dietitian, therapist, or coach. She is software, designed to support behavior change, and is not a substitute for professional advice
• We do not guarantee that KaleAI will work without error or be available without interruption
• You are responsible for evaluating AI-generated content against your own judgment and your healthcare providers' guidance before acting on it
• AI features are optional. You can revoke consent in the app's Profile → AI Features section. The non-AI portions of KaleWay continue to work without consent

You agree that you will not use KaleAI to:

• Generate content intended to harm yourself or others
• Attempt to extract personally identifying information about other users
• Test, probe, or attempt to circumvent our safety measures
• Generate medical advice or recommendations to be presented to others as if it were professional advice
• Violate Anthropic's Usage Policy

If you do, your access may be terminated.

08Health information and medical disclaimer

KaleWay is a wellness and behavior change app. It is not medical care. KaleWay is not a healthcare provider. KaleAI is not a doctor, therapist, registered dietitian, or other licensed medical professional. KaleWay does not diagnose, treat, cure, or prevent any disease.

You are responsible for your own health decisions. Specifically:

• Consult your doctor before making significant changes to your diet or exercise routine, especially if you have a medical condition, are pregnant or breastfeeding, are recovering from an eating disorder, are on medication (including weight loss medication like GLP-1 agonists), or have any other health concern
• Do not use KaleWay as a substitute for emergency care. If you are in crisis, in the U.S. call or text 988 (Suicide and Crisis Lifeline), or go to your nearest emergency room. Internationally, you can find a helpline at findahelpline.com.
• Do not use KaleWay if you have a current eating disorder or are in recovery from one without first consulting a clinical professional. The U.S. NEDA Helpline is available at nationaleatingdisorders.org. KaleAI is trained to recognize and gently redirect these conversations, but the app is not designed for eating disorder treatment.

For more detail, please read our Medical Disclaimer.

09Your content

KaleWay collects information you provide (your profile, weight log, meal preferences, mood entries, conversations with KaleAI, Why List, and similar). This information is your content.

When you provide your content to KaleWay, you grant us a worldwide, royalty-free, non-exclusive license to use, store, process, and display your content only as necessary to provide the KaleWay service to you. This includes sending the relevant portions to Anthropic so KaleAI can respond, and storing your information on Supabase so you can access it across sessions.

We do not own your content. We do not use it for marketing. We do not sell it. We do not allow advertisers to use it. When you close your account, we delete your content as described in our Privacy Policy.

You represent that:

• The content you provide is accurate to the best of your knowledge
• You have the right to provide it to us (for example, if you write a Why List entry, those words are yours to share with us)
• Your content does not violate any law or third party's rights

10Acceptable use

When using KaleWay, you agree not to:

• Use the service for any unlawful purpose
• Harass, abuse, or threaten other users (KaleWay does not currently have user-to-user features, but if we add them in the future, this rule applies)
• Impersonate another person
• Attempt to gain unauthorized access to other users' accounts or to our systems
• Send spam, malware, or harmful code through any feature
• Interfere with the operation of the service
• Use scrapers, bots, or automated tools to interact with KaleWay
• Resell, redistribute, or commercially exploit any part of KaleWay
• Use KaleWay's content (including KaleAI's responses) to train a competing AI product
• Use KaleWay in a way that could damage, disable, or impair our service

We may suspend or terminate your access if we believe you are violating any of these rules.

11Intellectual property

KaleWay, the KaleWay name, the KaleAI character, our logo, the visual design of the app and website, our methodology, and all related content are owned by Granviex, LLC. They are protected by copyright, trademark, and other intellectual property laws.

These Terms do not transfer ownership of any intellectual property to you. The license described in Section 6 is a license to use the service, not ownership of any part of it.

If you believe content on KaleWay infringes on your copyright, you can submit a notice to support@kaleway.com under the U.S. Digital Millennium Copyright Act (DMCA). Include in your notice: a description of the work you claim is infringed, the location of the alleged infringement on KaleWay, your contact information, and a statement under penalty of perjury that you are the copyright owner or authorized to act on their behalf.

12Termination

12.1 Termination by you

You can stop using KaleWay at any time by closing your account in the app or writing to support@kaleway.com. When you close your account, your subscription continues until the end of your current billing period (we cannot cancel App Store or Google Play subscriptions for you — see Section 5.4).

12.2 Termination by us

We may suspend or terminate your access to KaleWay if:

• You violate these Terms
• You violate our Acceptable Use rules
• We are required to do so by law
• Continuing to provide service to you would create unreasonable risk for us, our other users, or the integrity of the service

If we terminate your account, we will let you know by email when reasonably possible. If we believe you are using KaleWay in a way that puts you or others in immediate harm, we may terminate without prior notice.

12.3 What survives termination

When your account is terminated:

• Your access ends
• We delete or anonymize your personal data within 30 days of your account closure (via Profile → Delete Account, or by emailing support@kaleway.com). Encrypted backups containing your data are purged within an additional 30 days, so up to 60 days total from the deletion request.
• Subscription records are retained for 7 years for tax and legal compliance, in anonymized form (no personal identifiers, just transaction metadata).
• Aggregated and de-identified data may be retained indefinitely for product analytics.
• Sections of these Terms that are intended to survive termination (including disclaimers, limitations of liability, indemnification, dispute resolution, and intellectual property) remain in effect.

For the full description of what categories of data are deleted on what schedule, see our Privacy Policy, Section 7.

13Disclaimers and limitation of liability

13.1 Disclaimers — please read carefully

KaleWay is provided "as is" and "as available." To the fullest extent permitted by law:

• We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement
• We do not warrant that KaleWay will be uninterrupted, error-free, or secure
• We do not warrant that KaleAI's responses will be accurate, complete, useful, or appropriate for your situation
• We do not warrant that KaleWay will achieve any particular health outcome, including weight loss
• We make no warranty about the accuracy of nutrition information sourced from third parties (such as FatSecret)

13.2 Limitation of liability

To the fullest extent permitted by law:

• KaleWay (and our owners, employees, contractors, and affiliates) is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, lost goodwill, or business interruption
• Our total liability for any claim related to KaleWay is limited to the greater of: (a) the amount you paid us for the subscription period in which the claim arose, or (b) one hundred U.S. dollars ($100.00)
• These limitations apply whether the claim is based on contract, warranty, tort (including negligence), or any other legal theory, and whether or not we have been advised of the possibility of such damages

Some states or jurisdictions do not allow certain limitations on liability or warranties; in those cases, our liability is limited to the maximum extent permitted by law.

13.3 Health-specific disclaimer

You acknowledge and agree that:

• You are responsible for your own health decisions
• You will not use KaleWay as a substitute for professional medical advice, diagnosis, or treatment
• You will consult your doctor before making material changes to your diet or exercise routine, especially if you have a health condition, are pregnant, are breastfeeding, are on weight-loss medication, or have a history of eating disorders
• Any reliance on AI-generated content (from KaleAI or otherwise) is at your own risk

15Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

For disputes that proceed in court (because of a Section 14 exception, opt-out, or invalid class action waiver), the exclusive venue is the state and federal courts located in Palm Beach County, Florida. You and we consent to the personal jurisdiction of those courts.

If the U.S. Federal Arbitration Act conflicts with this Section 15, the Federal Arbitration Act controls (consistent with Section 14.6).

16Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will:

• Update the "Last updated" date at the top
• Notify you in the app or by email
• For significant changes (especially to dispute resolution, fees, or core service terms), give you at least 30 days' notice before the change takes effect

Your continued use of KaleWay after a change becomes effective means you accept the updated Terms. If you do not agree, you can close your account.

If you have already opted out of arbitration under Section 14.5, your opt-out remains in effect for new versions of these Terms unless you affirmatively change it.

Recent updates

• v1.1.2 — May 5, 2026. Added an Apple third-party beneficiary clause in Section 17 (Section 17.A) to align with Schedule 2 of the Apple Developer Program License Agreement.
• v1.1.1 — May 4, 2026. Removed the Lifetime tier from Section 5 — only Monthly and Yearly are offered at launch.
• v1.1 — May 4, 2026. Section 5 plan list updated to production tiers; Section 8 crisis resources aligned with the AI Privacy Notice (988, NEDA, findahelpline.com); Section 12 deletion timeline tightened (30 days from request, 60 days for backups, 7 years anonymized for tax records).

17Miscellaneous

Entire agreement. These Terms (together with our Privacy Policy, AI Privacy Notice, Consumer Health Data Privacy Notice, and Medical Disclaimer) are the entire agreement between you and us about KaleWay.

No waiver. If we don't enforce a provision of these Terms in a particular case, that doesn't mean we waive our right to enforce it later or in other cases.

Severability. If any provision of these Terms is found unenforceable, the rest of the Terms remain in effect.

Assignment. You may not assign or transfer these Terms or your KaleWay account to anyone else. We may assign these Terms (for example, in a corporate transaction) without your consent.

Apple as third-party beneficiary (iOS users only). You acknowledge that these Terms are between you and Granviex, LLC — not Apple Inc. — and that Granviex (not Apple) is solely responsible for the KaleWay iOS app and its content. Notwithstanding the foregoing, Apple Inc. and Apple's subsidiaries are third-party beneficiaries of these Terms with respect to your use of KaleWay on iOS, and Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. This Section 17.A applies only to your use of KaleWay on Apple devices.

No other third-party beneficiaries. Aside from Section 17.A above, these Terms do not create rights for anyone other than you and us, except as explicitly stated elsewhere in these Terms.

Notices. We may send you notices through the app, by email, or by posting on our website. You may send notices to us at support@kaleway.com.

Force majeure. Neither you nor we are responsible for delays or failures caused by circumstances beyond reasonable control (natural disasters, acts of war, government action, internet outages, etc.).

18Contact us

For questions about these Terms: